General Terms and Conditions
Here are the general conditions that apply to any natural person surfing on our website and making online purchases not related to their own professional activities – from now on referred to as the “CLIENT” – and to Risorse Future s.r.l.s., legally established in via Incancellata 54, 63813 Monte Urano, VAT number 02182050449, REA FM-197872, owner of the domain www.risorsefuture.net.
The present conditions are subject to change. Such changes are applicable as soon as they are published on the website. Contracts involving Risorse Future s.r.l.s. and the CLIENT will be considered concluded once Risorse Future s.r.l.s. approves the order, even partially. The approval comes through tacit acceptance if not stated otherwise to the CLIENT.
While placing an order following the various possible order processes, the CLIENT declares to have read all instructions provided during the purchasing process and to fully accept the general terms and conditions published here. Once the online order process is concluded, the CLIENT must print, save a copy in electronic format, or in any case keep the present general terms of sale, in accordance with the articles 3 and 4 of the Italian legislative decree 185/1999 on distance sales.
Reception of order process
Risorse Future s.r.l.s. confirms reception of orders via e-mail to the e-mail address provided by the CLIENT. This confirmation notification includes the Time and Date when the order has been placed and a ‘CLIENT Order Number’ to use for any further communication as well as all data provided by the CLIENT. It is the CLIENT’s responsibility to make sure the information they provided is correct and to communicate as soon as possible any correction that may be required, following the methods provided for in the present document. For each order placed, Risorse Future s.r.l.s. issues a receipt for the products sent and forwards it to the e-mail address associated with the order, under the art 14 of the Presidential Decree 445/2000 and the Legislative Decree 52/2004. The receipt will be issued with the information provided by the CLIENT while placing the order. No changes are possible once the receipt has been issued.
Methods of payment
Credit Card and PayPal: The account will be charged on line at the time of order, through the PayPal circuit (registration on the PayPal website is not necessary). In case the order is cancelled, either by the CLIENT or by Risorse Future s.r.l.s. not accepting the order, a request to cancel the transaction and to clear the committed amount will be issued. Clearance times depend exclusively on the banking system for some types of cards.
Under no circumstance can Risorse Future s.r.l.s. be held liable for any direct or indirect damage caused by delays or failure to clear the committed amount by the banking system.
Risorse Future s.r.l.s. reserves the right to ask the CLIENT additional information to verify their ownership of the account. Risorse Future s.r.l.s. reserves the right to not accept the order should the requested documents not be provided. Risorse Future s.r.l.s. is never able to collect information about the buyer’s credit card nor the confidential information related to payments.
Bank transfer: In the case of payments via bank transfer, the products concerned by the CLIENT’s order will be reserved for a maximum duration of 3 working days after approval of the order, until Risorse Future s.r.l.s. receives proof via e-mail that the bank transfer has been made. The products ordered will be shipped after reception of the total due, which must happen within 7 working days after the date when the order was approved. The order will automatically be cancelled after the aforementioned deadlines. The description of payment must include the Order Number.
COD: An extra charge will be added in the case of payment upon delivery. This extra charge will be clearly shown while choosing the payment method.
POSTEPAY: We only accept Postepay cards enabled for online payments.
Delivery occurs at ground level. Upon delivery, the CLIENT is required to check that the number of packages delivered is the same as the amount shown in the transport document they will have previously received via e-mail; that the package and seals (tape or metal) are not damaged, wet, or otherwise altered. Any damage to the package or mismatch in the number of items must be notified immediately by affixing SUBJECT TO CONTROL on the carrier’s delivery receipt and writing the reasons. After signing the carrier’s document, the CLIENT will no longer be able to make objections about the packaging of the delivered items. Any possible problem regarding the received items, such as mismatches, incomplete orders, or their physical integrity must be notified within 7 days of the delivery.
In case undelivered goods are unclaimed for 5 working days and remain in storage because the carrier repeatedly failed to deliver to the address provided by the CLIENT while placing the order, the package will be sent back to the warehouses of Risorse Future s.r.l.s. and any extra charge will be at the CLIENT’s expense.
Pictures accompanying product descriptions can be not fully representative of the characteristics of the product and may differ in terms of colour, size and accessories. Support information given prior to purchase (description, pictures, etc.) is intended as mere generic and informative material, not as a reference of the real characteristics of any single product.
The CLIENT has no right to compensation, indemnity, nor any contractual or non-contractual liability for direct and indirect damages to people and/or objects caused by total or partial non-approval of an order, delays in the delivery due to force majeure such as strikes or other forms of protest and civil unrest, natural disasters, impossibility to use public or private transport or impossibility to use telecommunication systems.
Returns and warranty
It is possible to terminate the purchase contract, however items that are damaged or used, or lack their original package or some parts or accessories cannot be returned. To exercise this right, notify us via e-mail at the following address: firstname.lastname@example.org within 14 days after receiving your products. Once our approval has been granted, the CLIENT may return the products to the following address:
RISORSE FUTURE s.r.l.s.
Via Bologna, 7
63813 Monte Urano (FM)
Shipment costs and other extra charges that may incur while returning the goods are at the CLIENT’s expense. Risorse Future s.r.l.s. is in no way liable for damages to and theft/loss of items returned with uninsured shipment services. After verification of the integrity of the returned goods, Risorse Future s.r.l.s. shall proceed to refund the value of the returned goods within 14 days.
In the case of manufacturing defects or non-conformity with the placed order, notify us via e-mail at the following address: email@example.com to receive instructions on the return and/or exchange process and time for non-conforming or defective products.
The sales contract between the CLIENT and Risorse Future s.r.l.s. is concluded in Italy and regulated by Italian law, and under the jurisdiction of the Court of Fermo in the case of civil or criminal litigation arising from the present distance sales contract.
The customer may be eligible to lodge your complaint on the EU Online Dispute Resolution platform which is available at www.ec.europa.eu/consumers/odr.
RISORSE FUTURE S.R.L.S. remains available to answer any question via e-mail at the following address: firstname.lastname@example.org