Shipment and Delivery
HOW ARE THE GOODS SHIPPED?
Orders are shipped to all countries on the European continent with the carrier GLS, and to the rest of the world with the carrier DHL.
TO WHICH COUNTRIES DO YOU DELIVER?
At present, we deliver our products to Italy, all countries of the European Union, and the U.S.A., Canada, Japan, South Korea, China, and the rest of the world.
HOW MUCH DOES DELIVERY COST?
Shipment fees for Italy are € 9,00. If your chosen method of payment is COD, the € 3,00 extra charge will be automatically added during check-out.
Shipment fees for the European Union and the rest of the World are € 15,00. We are unable to take into account the possibility of customs or import duties that you may be required to pay upon delivery.
WHAT ARE THE DELIVERY TIMES?
Delivery times vary depending on the availability of the products and the country of destination. The usual amount of time between shipment and delivery is 2-3 days for Italy and 3-4 for other countries.
Products that are available in our stocks are sent within 2 work days. Should you order a product that is currently not available in our warehouse, you will receive an e-mail confirming the production feasibility and shipment should be made within 10 work days.
More information on the availability of each single product can be found on the product pages by selecting the product number.
HOW CAN I TRACK MY PACKAGE?
You will receive a notification via e-mail with your purchase order and the order code. Use this code to contact us to request tracking of your package.