RETURNS & EXCHANGES
For member countries of the European Union the costs of the return and the new shipment are at our expense, for all other countries the customer will have to bear the shipping costs to our address. We will make the replacement after receiving the communication, with the order number and the new desired size, via email to our address firstname.lastname@example.org.
You have 14 days from the date of receipt of the goods to send us the communication. The footwear you will return must be intact and packaged as you received them. We do not accept exchanges for items that are damaged, used, without the original packaging or not complete with all parts. After verifying the integrity of the returned goods, we will send them again.
It is possible for the customer to withdraw from the purchase contract, however returns of items that are damaged, used, without the original packaging, not complete with all parts and accessories will not be accepted. To exercise this right, open the return procedure from your reserved area within 14 days from the date of receipt of the goods.
After opening the return procedure, you will receive an email from the courier containing the instructions for the return and the label to be affixed to the package.
Shipping costs relating to the return of the goods are borne by us only for EU member countries, for all other countries the customer will have to bear the shipping costs to our address. We are not responsible in any way for damage or theft / loss of goods returned by uninsured shipments.
Non-compliant and/or defective goods
All our items are checked before shipping. However, if you find any manufacturing defects or deviations from the order, please let us know via our email address email@example.com. We will contact you shortly and provide you with the deadlines and procedures for returning and / or exchanging the non-compliant or defective item.
Goods purchased during a clearance sale cannot be returned or exchanged. Goods on sale may be returned, though exchanges are subject to availability.